Refund policy

Return & Exchange Policy

At Outbound Concepts, our apparel is produced with care and, in many cases, made to order. Because of the custom nature of our products, we maintain a limited return policy.

Returns

We accept returns only for verified product quality issues, including manufacturing defects, printing errors, or damage sustained during shipping.

Return requests must be submitted within 30 days of delivery and include your order number along with clear photos of the issue. Once approved, we will provide a replacement or issue a refund at no cost to you.

Exchanges

We offer size exchanges within 30 days of delivery, subject to product availability.

To be eligible for an exchange, items must be:

• Unworn and unwashed

• In original condition

Customers are responsible for return shipping costs on all size exchanges. Outbound Concepts will cover the cost of shipping the replacement item.

Non-Returnable Items

Due to the custom nature of our apparel, we do not accept returns or exchanges for:

• Incorrect size selection outside the exchange window

• Buyer’s remorse or preference changes

• Normal wear and tear or damage caused after delivery

How to Start a Return or Exchange

To initiate a return or exchange, please message contact@outboundconcepts.com and include:

• Order number

• Reason for the request

• Photos (required for quality-related returns)

We stand behind the quality of our products and are committed to resolving any issues promptly and fairly.