Frequently Asked Questions
What is your return & exchange policy?
At Outbound Concepts, our apparel is produced with care and, in many cases, made to order. Because of the custom nature of our products, we maintain a limited return policy.
Returns
We accept returns only for verified product quality issues, including manufacturing defects, printing errors, or damage sustained during shipping.
Return requests must be submitted within 7 days of delivery and include your order number along with clear photos of the issue. Once approved, we will provide a replacement or issue a refund at no cost to you.
Exchanges
We offer size exchanges within 10 days of delivery, subject to product availability.
To be eligible for an exchange, items must be:
- Unworn and unwashed
- In original condition
Customers are responsible for return shipping costs on all size exchanges. Outbound Concepts will cover the cost of shipping the replacement item.
Non-Returnable Items
Due to the custom nature of our apparel, we do not accept returns or exchanges for:
- Incorrect size selection outside the exchange window
- Buyer’s remorse or preference changes
- Normal wear and tear or damage caused after delivery
How to Start a Return or Exchange
To initiate a return or exchange, please reach out to contact@outboundconcepts.com and include:
- Order number
- Reason for the request
- Photos (required for quality-related returns)
We stand behind the quality of our products and are committed to resolving any issues promptly and fairly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted using industry-standard security protocols.
How do I initiate a return?
To start a return, contact our customer service team at contact@outboundconcepts.com with your order number and the reason for your return. See return & exchange policy for more details.
Can I exchange an item instead of returning it?
Absolutely! We offer exchanges for different sizes, colors, or products.
What if I have a product quality issue?
If your item arrives with a product defect or misprinted graphic, please contact contact@outboundconcepts.com within 7 days of delivery. Include your order number and clear photos of the issue so we can review and resolve it promptly.
How long does shipping take?
We process orders within 1-2 business days. Standard shipping takes 5-7 business days for delivery within the continental United States. Expedited shipping options are available at checkout for faster delivery. International orders may take 10-21 business days depending on the destination. You'll receive a tracking number via email once your order ships so you can monitor its progress.
What are your shipping costs?
Shipping costs are calculated based on your location, order weight, and selected shipping method. We offer free shipping on orders over $100 within the continental US. You can see exact shipping costs at checkout before completing your purchase. International shipping rates vary by destination and will be quoted during checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location. You can enter your address at checkout to see available shipping options and estimated delivery times. Please note that customers are responsible for any customs duties or import taxes that may apply to their order.